We love hearing from you on our social media platforms, so feel free to post a comment to share your experience or to connect with our active community of Invisalign patients.
Please keep in mind that as a medical device company, we're subject to strict regulation on all social media platforms and communicating about Invisalign or Vivera treatment with the public. As with other medical device companies, compliance with these rules requires us to remove posts or provide clarification where information posted by visitors on this site is inaccurate or is considered by us to be misleading.
To set the stage, here are our rules of engagement in social media:
Whereas Invisalign treatment is a Class II medical device and Vivera retainers are a Class I medical device, both are strictly regulated by the United States Food and Drug Administration, which requires that all promotion of Invisalign treatment and Vivera retainers (including those on our Facebook page) be truthful, non-misleading, and fairly balanced. Furthermore, like other device manufacturers, Align is obligated to provide clarification or remove any posts from our Facebook pages that we deem inconsistent with Invisalign clear aligners’ or Vivera retainers’ intended use or are otherwise incorrect or misleading.
We provide information relating to our products Invisalign aligners and Vivera retainers; we do not provide medical advice. Please discuss all medical questions with your healthcare provider.
If you're an Invisalign or Vivera patient, we cannot and will not address or comment on your specific treatment-related questions or issues in this forum. Questions or issues relating to treatment should always be directed to your Invisalign or Vivera provider. We believe the world is a better place with more smiles in it. Play nice or your posts will be removed (e.g., no profanity or defamatory, offensive, abusive or unlawful posts). Please avoid discussions about medical advice you've received from your Invisalign or Vivera provider or other health care professionals. This information should not be shared on our Facebook pages.
We require all participants (experts, endorsers, patients, doctors, etc.) contracted, seeded, incentivized, or in any way compensated by Align Technology, Inc. to disclose their affiliation with us in their posts.
Unless explicitly authorized by us in writing, please do not represent that you have authority to speak on behalf of Align Technology.
Please avoid any unauthorized use of Align Technology's intellectual property, including, but not limited to, logos, trademarks, and copyrights, in any way or manner. Please do not use Align Technology's, Invisalign's, or Vivera’s name in any online identity (e.g., username, screen name, handle, and identifier). This site will be monitored for compliance with these Guidelines.
We look forward to connecting with you on our social media platforms. Remember, if you're an Invisalign or Vivera patient and have specific questions about your treatment, please direct these questions to your Invisalign or Vivera provider. We also encourage you to visit our FAQ page for answers to the most common questions about Invisalign: www.invisalign.com/frequently-asked-questions
Vivera: www.invisalign.com/frequently-asked-questions#viveraretainers
Align User Generated Content Policy:
The Align User Generated Content Terms and Conditions can be found here.
Disclosures:
All information shared on Invisalign or Vivera social media platforms, including information relating to dental, medical and health conditions, products, and treatments, is for informational purposes only. This information is not complete and is not intended to be used in place of a patient visit, call, consultation, or advice from a medical professional or any information contained on or in any product packaging or labels. Information shared is not exhaustive and does not cover all ailments, physical conditions, or their treatment. The information posted is to be used at your own risk. You should never disregard dental or medical advice or delay obtaining medical advice because of something you have read online. You should not rely on information obtained online to diagnose a dental, medical, or health problem.
Content posted by third parties on this site remains the responsibility of the party posting the content. Third party content is not adopted or endorsed by Align Technology, Inc., nor does it represent Align Technology's opinions. Any opinions or statements posted by third parties are their own and may not be representative of the experience of others, nor indicative of any product performance or treatment outcomes. Align Technology does not endorse or adopt any content on a third party site that is linked to this page. You should also be aware that if you have a business relationship with Align Technology or a beneficial interest in making a comment on this site, we require that you disclose this relationship in your post.
Invisalign and Vivera social media platforms are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to us on our social media platforms. We do not knowingly collect information or user generated content from individuals under the age of 13. If a parent, guardian, or anyone else becomes aware of user generated content shared from an individual under the age of 13, please email us at InvisalignTakeDown@aligntech.com.
Align Technology sponsors this page but isn't affiliated with Facebook and has no control over how Facebook or other third parties use the information you share on the site. You should be familiar with Facebook's privacy and security policies, and understand how your information can be displayed and used throughout the site as well as other third party sites that may be linked to by Facebook. For information about how Align Technology may use the information you provide, please visit www.invisalign.com/privacy.
¹Please note that the age threshold mentioned in these Guidelines may vary depending on the legal requirements in your country. If this is the case, we will indicate it accordingly at the time of collection.